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FREQUENTLY ASKED QUESTIONS

  • What products are available at PhotoDigiStudio?
    PhotoDigiStudio.com offers two types of products: 1. CUSTOM-MADE PRODUCTS At Photodigistudio, you can order custom-made products as digital downloads or physical prints. Our custom creations include magazine covers, comic book covers, movie posters, party posters, welcome signs, banners, and backdrops. Digital Downloads: These custom products will be delivered as a digital downloads (file only). No print will be provided. Physical Products (Prints): Personalized products that will be printed and delivered to your door by a printing factory we're partnered with. 2. ZAZZLE TEMPLATES Our template designs are made by Photodigistudio, but the printing and shipping are handled by Zazzle’s print-on-demand service. They manage all orders, including customer support. For design inquiries, contact us via our contact form—we typically respond within 24–48 hours. For printing, shipping, or technical issues, please reach out to Zazzle’s customer support via email, chat, or phone. Their contact details are available in Zazzle’s Help Center.
  • Can I get a refund for downloaded products?
    Refunds for custom-made digital products are not possible due to the nature of these products.
  • What's the process for made-to-order downloads and prints?
    At Photodigistudio, you can order custom-made products as digital downloads or physical prints. Our custom creations include magazine covers, comic book covers, movie posters, party posters, welcome signs, banners, and backdrops. 1. Digital Downloads Each digital product is created just for you after purchase. Once your order is ready, you’ll receive an email notification. I’ll personalize your item using the photos and details you provide, with professional editing, including background changes. Turnaround Time: You’ll receive the first draft within 1-3 days after I receive your information. Revisions: Free text and layout adjustments are included. However, changes to photos or major design alterations may incur additional fees. Cancellations & Refunds: You can cancel your order within 24 hours of purchase. Once I begin working on it, cancellations are no longer possible. 2. Physical Prints If you choose a physical print, I will design and edit your product before sending it to my trusted printing partner for production. Draft & Approval: You’ll receive a preview within 1-3 days after submitting your photos and details. Final approval is required before printing. Production & Shipping: - Printing takes 2-5 business days. - Once shipped, US orders arrive in 3-5 business days. - A tracking link will be provided once your order is shipped.
  • Is cancellation possible for custom-made products?
    Orders can be canceled within 24 hours of purchase. Once editing work has begun or the file has been sent to production, cancellations are not possible.
  • What's the refund policy for damaged orders?
    Refunds or replacements are provided for damaged orders reported within 30 days of delivery. You'll have to submit a photo as a proof of the damage.
  • How about shipping and tracking?
    After your order is shipped, I can’t control delivery times, but I’ll provide tracking info so you can keep an eye on it. Shipping to the US takes between 3 to 5 business days. You’re responsible for any customs fees or taxes that might apply in your country. Please bear in mind that the print will be shipped within 2-5 business days after it has been sent to production. A tracking link and information will be provided after dispatch. If you encounter any shipping problems, please don't hesitate to contact us.
  • How long will my order for a custom portrait remain open?
    To create your personalized design, we require your photo and information. Orders without the necessary information to customize your product will be closed within 30 days, but we'll send reminders before closure.
  • Are you printing custom backdrops?
    Our backdrop listings are digital downloads only; no physical items are printed or shipped. See here our printing recommendations: https://www.photodigistudio.com/backdrop-printing
  • What happens to my photos after I send them to you?
    Your photos are never shared or used for any purpose other than creating your custom portrait. We delete your photos and personal info from our system within 3 months.
  • Are you selling your products anywhere else?
    You can find PhotoDigiStudio also here: Etsy Shop Zazzle Store
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