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FREQUENTLY ASKED QUESTIONS

  • What products are available on PhotoDigiStudio.com?
    PhotoDigiStudio.com offers two types of products: Made-to-Order Digital Downloads: Customized products professionally edited by the designer using your provided photos and details. This custom product will be delivered as a digital download (file only). No print is provided. Physical Products (Prints): Personalized products that will be printed and delivered by a printing factory we're partnered with.
  • Can I get a refund for downloaded products?
    Refunds for instant download files are not available once the files have been downloaded due to the nature of these products.
  • What's the process for made-to-order downloads and prints?
    Made-to-order downloads and prints involve providing your photos and details for customization. Expect the first edit within 2-3 days after submission. For prints, you'll need to confirm the final edit before production.
  • Is cancellation possible for made-to-order downloads and prints?
    You can cancel made-to-order downloads within 24 hours of purchase. However, once the printing process for physical products begins, cancellation is not possible.
  • What's the refund policy for damaged orders or changes of mind?
    Refunds are provided for damaged orders reported within 20 days of delivery (for international orders). However, refunds aren't issued for changes of mind regarding a purchase.
  • How about shipping and tracking?
    While shipping and delivery issues are rare, once your print is dispatched, we cannot control the shipping process, and it becomes the responsibility of the shipping company. Customers are responsible for any customs and import taxes. A tracking link and information will be provided after dispatch. If you encounter any shipping problems, please don't hesitate to contact us.
  • Can I request custom sizes for products?
    Yes, you can reach out to us for inquiries about custom sizes for our products.
  • How long will my order for a custom portrait remain open?
    To create your personalized design, we require your photo and information. Orders without this information within 30 days will be closed, but we'll send reminders before closure.
  • Are you printing custom backdrops?
    Our backdrop listings are digital downloads only; no physical items are printed or shipped. Read here the printing offer for the digital backdrops: https://www.photodigistudio.com/backdrop-printing
  • What happens to my photos after I send them to you?
    Your photos are never shared or used for any purpose other than creating your custom portrait. We delete your photos and personal info from our system within 3 months.
  • Are you selling your products anywhere else?
    You can find PhotoDigiStudio also on Etsy and Zazzle. Etsy Shop Zazzle Store
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